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Presented by Caryn Tilton
Length: 60 minutes
Description: Conflict on the job usually occurs for two reasons: lack of interpersonal communication skills and/or differences about the way work gets done. There are also other reasons for conflict such as differing values, unmet needs, personality differences, divergent goals, and role pressures. Conflict can occur between two individuals or among several employees in a group or team setting where they have an interdependent working relationship. Your instructor will teach you how to recognize and respond to conflict. Conflict is a natural part of life and when managed, it serves as a healthy stimulus for needed change and for gaining appreciation for diverse opinions.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Ken Carnes
Length: 60 minutes Description: This webinar will provide insights, processes and examples to help you and your team establish more effective interpersonal communications. You'll be introduced to tools you can use to break down communication barriers and allow you to not just communicate with your people but truly connect with them.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by the author: Christopher Novak
Length: 60 minutes Description: Based on the book "Conquering Adversity - Six Strategies to Move You and Your Team Through Tough Times" Conquering Adversity is an inspiring reminder that there is a hero inside each of us and that we are stronger than any challenge. Against a backdrop of extreme adversity, Novak offers six strategies - affirmation, expectation, communication, locomotion, collaboration and celebration - that help us excel at work and at home. This powerful, real-world experience includes insights on dealing with change, building relationships, communicating for impact, taking initiative, balancing priorities and more. Interactive and personalized, this presentation offers participants tangible takeaways and materials that reinforce the message long after the session ends. Based on the book and presented by the author, Conquering Adversity is an experience not to be missed.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton
Length: 60 minutes Description: For many years leaders at all levels in the private and public sectors have searched for the right tools and techniques to help them create high-performing departments and organizations. This webinar will provide you with a proven template for developing a strategic plan that will provide direction while allowing you to view and measure several key aspects of your department or organization simultaneously. You will learn how to identify organization values as the foundation for developing a mission statement, goals, strategies, and action plans.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton Description: In this era of tax reform and anti-government sentiment, public employees are constantly faced with the challenge to improve their service image. Shrinking budgets and increasing citizen demands can make this a seemingly impossible task. In this course, participants will learn how to turn "Moments of Misery" into "Moments of Magic" while dealing with internal and external customers professionally and positively.
Parts I, II & III
- Part One: Creating a Fair Process - Because You Can't Always Provide the Desired Outcome
- Part Two: Communication that Enlists Cooperation
- Part Three: Resolving Counter Conflict
Length: 60 - 90 minutes
Who Should Attend: Employees who have daily contact with the customer - in person and on the phone.
Participants Receive: Key Points Summary, The Eight Practical Problem Solving Steps, Incident Review Form, Words to Use - That Encourage Cooperation
Parts IV& V
- Part Four: Identifying Customer Needs and Managing Expectations
- Part Five: Creating A Customer Service Strategy
Length: 60 minutes
Who Should Attend: Employees who have daily contact with the customer - in person and on the phone.
Participants Receive: Key Points Summary, The Eight Practical Problem Solving Steps, Incident Review Form, Words to Use - That Encourage Cooperation.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton
Length: 60 minutes Description: The ability to demonstrate progress towards individual, team, department and/or organizational goals is an essential skill for all employees and especially for supervisors. This webinar will give you the tools to identify and prioritize annual objectives to accomplish. And, the most important step in any project management or planning effort - creating ACTION PLANS to achieve your objectives - will be covered in full detail. Supervisors will learn how to engage employees in the planning process, provide the right resources, and hold their teams accountable.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton
Length: 60 minutes Description: There is no getting around it - meetings have become a fact of life in today's organizations. But meetings don't have to be timewasters. Participants in this web seminar will learn how to increase meeting productivity by preparing for, conducting and participating in meetings more effectively. They will learn to recognize and correct disruptive meeting behaviors. And all participants will receive a set of communication guidelines for writing agendas, recording action plans, communicating openly and honestly, and reaching consensus on sensitive issues.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Stacy Aaron
Length: 60 minutes Description: Based on the book by the same name by authors Stacy Aaron and Kate Nelson. When change is successful, it becomes the lifeblood of the organization. From our experience helping hundreds of organizations effectively change, we know change can fail miserably. If organizations want to make effective change, they need to recognize and deal with the eight constants, the eight undeniable truths about change. In achieving any type of change, these eight constants can't be avoided, but we can work with them, mitigate their impact and use them to our advantage.
In this webinar, we will identify the eight critical constants for leaders to understand and address in order to create successful change. We will stress the need to focus organizational change efforts on the people within the organization, to actively lead change and to harness the power of authentic communications and relationships to fuel successful change.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Ken Carnes
Length: 60 minutes Description: Based on the book by the same title by authors Ken Carnes and David Cottrell Even great leaders occasionally fall into the trap of Management Land and have to make the journey back to Leader Land.
Participants in this webinar will be able to relate to, and recall, personal experiences similar to those in Escape from Management Land. However, rather than just depicting the situations and providing the symptoms to look for, you are offered solutions you'll need to recognize and escape from actions that push even the best leaders back to Management Land from time to time.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by the author: Christopher Novak
Length: 60 minutes Description: Learn the secrets to effective team leadership webinar based on the book set in the golden age of pirates! Sail with Captain Tiger-Eye Taylor as he shares his secrets on Captain, Crew, Mission, Strategy and Treasure - the keys to transforming bands of buccaneers into high performing legends of teamwork.
A must-attend webinar for every frontline leader, it's the perfect tool for sparking serious discussion on what it takes to turn diversity into strength, speed into advantage and heart into leadership. This themed-learning gem will give your Captains and Crews something to cheer about!
Leadership Made Simple
Presenter: TBD
Length: 60 minutes
Description: Based on the book by the same name by authors Ed Oakley and Doug Krug. Although many see leadership as a mysterious and elusive set of strategic skills, today's most successful teams result from leadership that is simple, straight forward and easily understood.
In this webinar, you'll learn how the Leadership Made Simple process will help improve employee morale, efficiency and your bottom line…beginning immediately. Learn essential skills for every supervisor and manager in your organization to help reshape your organization's culture and dramatically improve every level of performance.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
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