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"Your class is probably the best one day training I’ve ever had. As a new supervisor in a government setting with represented employees, I have already used many of the suggestions that you presented as well as the helps on your website. Thanks for providing such a meaningful and useful class."

-Accounting Operations Supervisor, City of Salem, OR.

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Schedule one of our webinars for your next department or management team meeting or virtually bring one of our presenters/authors to your next retreat. Our CornerStone Leadership Online team will help you with all the logistics! Below are many of our topics available to order for your group or organization. They can be scheduled for your convenience and are delivered right to your desktop, laptop or conference room! Prices are very reasonable and group discounts are available.

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Pricing varies by participant and event quantity so please email us or call 800-752-5446 today to learn more about these topics, or how we can help you deliver your own content via our Virtual Classroom!

Customer Service in an Anti-Government Age: A Five Part Series

Presented by Caryn Tilton

Description: In this era of tax reform and anti-government sentiment, public employees are constantly faced with the challenge to improve their service image. Shrinking budgets and increasing citizen demands can make this a seemingly impossible task. In this course, participants will learn how to turn "Moments of Misery" into "Moments of Magic" while dealing with internal and external customers professionally and positively.

Parts I, II & III

• Part One: Creating a Fair Process - Because You Can't Always Provide the Desired Outcome
• Part Two: Communication that Enlists Cooperation
• Part Three: Resolving Counter Conflict

Length: 60 - 90 minutes
Who Should Attend: Employees who have daily contact with the customer - in person and on the phone.
Participants Receive: Key Points Summary, The Eight Practical Problem Solving Steps, Incident Review Form, Words to Use - That Encourage Cooperation

Parts IV& V

• Part Four: Identifying Customer Needs and Managing Expectations
• Part Five: Creating A Customer Service Strategy

Length: 60 minutes
Who Should Attend: Employees who have daily contact with the customer - in person and on the phone.
Participants Receive: Key Points Summary, The Eight Practical Problem Solving Steps, Incident Review Form, Words to Use - That Encourage Cooperation.

To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.