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Presented by Lisa Umsheid
Length: 60 minutes Main points:
- Understanding protected classes
- How does a plaintiff prove discriminatory intent, and what can you do to prepare
- Common employer errors…and how to avoid them
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton
Length: 60 minutes
Description: Conflict on the job usually occurs for two reasons: lack of interpersonal communication skills and/or differences about the way work gets done. There are also other reasons for conflict such as differing values, unmet needs, personality differences, divergent goals, and role pressures. Conflict can occur between two individuals or among several employees in a group or team setting where they have an interdependent working relationship. Your instructor will teach you how to recognize and respond to conflict. Conflict is a natural part of life and when managed, it serves as a healthy stimulus for needed change and for gaining appreciation for diverse opinions.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Lisa Umsheid
Length: 60 minutes Main points:
- Understanding the commonly used exemptions
- Understanding the salary basis test
- Strategically using the advice-of-counsel defense
- Designing and conducting an effective FLSA Compliance Review
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Ken Carnes
Length: 60 minutes Description: This webinar will provide insights, processes and examples to help you and your team establish more effective interpersonal communications. You'll be introduced to tools you can use to break down communication barriers and allow you to not just communicate with your people but truly connect with them.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton
Length: 60 minutes Description: Regularly scheduled reviews can reduce the need for disciplinary action and greatly empower both supervisors and the employees they manage. This webinar will give supervisors specifics for managing both performance reviews and disciplinary encounters fairly and constructively - from thorough preparation and the meeting itself, to adequate documentation and the all-important follow up.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by the author: Christopher Novak
Length: 60 minutes Description: Based on the book "Conquering Adversity - Six Strategies to Move You and Your Team Through Tough Times" Conquering Adversity is an inspiring reminder that there is a hero inside each of us and that we are stronger than any challenge. Against a backdrop of extreme adversity, Novak offers six strategies - affirmation, expectation, communication, locomotion, collaboration and celebration - that help us excel at work and at home. This powerful, real-world experience includes insights on dealing with change, building relationships, communicating for impact, taking initiative, balancing priorities and more. Interactive and personalized, this presentation offers participants tangible takeaways and materials that reinforce the message long after the session ends. Based on the book and presented by the author, Conquering Adversity is an experience not to be missed.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Lisa Umsheid
Length: 60 minutes Main points:
- How to comply with FMLA and The ADA during discipline
- Specific strategies to help reduce the risk of legal exposure from threatened discrimination or retaliation claims
- How to create the right kind of "complete record" during discipline
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton
Length: 60 minutes Description: For many years leaders at all levels in the private and public sectors have searched for the right tools and techniques to help them create high-performing departments and organizations. This webinar will provide you with a proven template for developing a strategic plan that will provide direction while allowing you to view and measure several key aspects of your department or organization simultaneously. You will learn how to identify organization values as the foundation for developing a mission statement, goals, strategies, and action plans.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton
Length: 90 minutes Description: The abuse of drugs and alcohol permeates and impacts every level of today's workplace. Each year, substance abuse will cost employers in this country over $150 billion in terms of absenteeism, accidents, turnover, waste, healthcare expenses, low workplace morale, and lost productivity. This webinar will give your employees knowledge about chemical dependency, how it affects job performance, how it affects the body, and what resources are available to combat substance abuse.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
Presented by Caryn Tilton Description: In this era of tax reform and anti-government sentiment, public employees are constantly faced with the challenge to improve their service image. Shrinking budgets and increasing citizen demands can make this a seemingly impossible task. In this course, participants will learn how to turn "Moments of Misery" into "Moments of Magic" while dealing with internal and external customers professionally and positively.
Parts I, II & III
- Part One: Creating a Fair Process - Because You Can't Always Provide the Desired Outcome
- Part Two: Communication that Enlists Cooperation
- Part Three: Resolving Counter Conflict
Length: 60 - 90 minutes
Who Should Attend: Employees who have daily contact with the customer - in person and on the phone.
Participants Receive: Key Points Summary, The Eight Practical Problem Solving Steps, Incident Review Form, Words to Use - That Encourage Cooperation
Parts IV& V
- Part Four: Identifying Customer Needs and Managing Expectations
- Part Five: Creating A Customer Service Strategy
Length: 60 minutes
Who Should Attend: Employees who have daily contact with the customer - in person and on the phone.
Participants Receive: Key Points Summary, The Eight Practical Problem Solving Steps, Incident Review Form, Words to Use - That Encourage Cooperation.
To order, please call TOLL FREE: 1-800-752-5446 or email CornerStone Leadership Online customer service.
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